Report a Claim
How to Report a Claim
If you have experienced damage to your residential or commercial property, here you’ll find the information you need to successfully file a claim.
Currently, all claim processing is handled via phone with assistance from a member of our Customer Care Team.
What You Will Need to Report a Claim
Please have this information ready when you call to report your claim.
Policy Number
Date and Location of the Loss
Description of the Incident
Type of Damage (e.g., roof, siding, interior)
Is the Home Livable? Or is the commercial property occupiable?
Your Contact Information and Preferences (email, phone, text)
Is a Contractor and/or Mitigation Company Involved? If so, provide the details and contact information.
Are You Ready to File a Claim?
Call our toll-free number (833) 554-5425. The Customer Care Team is available Monday - Friday from 8:30 am - 5:00 pm MT.
Remember
Take photos of the damage.
Keep receipts and payment records for any temporary repairs for review by your adjuster.
Do not begin making permanent repairs until a Colorado FAIR Plan-assigned adjuster or representative has contacted you and advised you on the next steps regarding your property claim.
If your loss involves a peril not covered by your Colorado FAIR Plan policy (e.g., water), be sure to also report a claim to the insurance carrier (if applicable) that insures those perils. If you would like more information about what types of losses are and are not covered by FAIR Plan Policies, please see our policy comparison.
What Happens After Reporting a Claim
Once you’ve reported your incident, a claim file will be opened and assigned to a claims adjuster. Your adjuster will contact you within one business day. You may be asked to provide photos, receipts, or contractor estimates. Your adjuster will advise you of the most convenient way to provide them. If necessary, make any temporary or minor repairs to protect your property from further damage.
Need Help?
Please call our toll-free number at (833) 554-5425 to report a claim or speak with a member of our Customer Care Team.